RETURNS & REFUNDS

RETURN WINDOW

Returns are accepted within 14 days of confirmed delivery. Requests made after that window cannot be accepted.

CONDITION REQUIREMENTS

To be eligible for a return, items must be:

• Unworn
• Unwashed
• Unaltered
• Free of stains, marks and odors, including smoke, fragrance and detergent
• Returned with all original tags attached

Items that do not meet these requirements may be refused or returned to the customer.

RETURN SHIPPING

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is the result of our error or required by applicable law.

REFUNDS

Refunds are issued to the original payment method after the return is received, inspected and approved. Processing times depend on the payment provider and financial institution.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective or incorrect, contact support with your order information and clear photos or video of the issue and the packaging. These cases are resolved at no additional cost to the customer.

EXCHANGES

Direct exchanges are not offered at launch. To change size or colour, return the original item and place a new order.

FINAL SALE

Items may be designated final sale only where permitted or required by applicable law. Final sale designations do not apply to defective or incorrectly fulfilled items.

YOUR RIGHTS

Nothing in this policy limits any rights provided to you under applicable consumer protection law.